Local Financial Advice is a free service provided in association with the Financial Advisor Network (FAN) – an independent body working with over 500 financial advisors operating across the UK. Members of the Financial Advisor network are carefully selected according to a strict set of criteria, and we conduct regular quality checks to ensure that our high standards of service are maintained.
Advisors recommended by our service are committed to the following customer promises:
Free first advice – When we connect you to an advisor, you’ll have the opportunity to arrange a free initial consultation to take place face to face or over the phone. This is your opportunity to discuss your concerns and priorities in greater detail, and find out how your advisor can help you to achieve your goals. Consultations typically last around one hour.
Transparent pricing – There is no obligation to buy any product or service recommended by our advisors. Any costs will be laid out clearly in writing before you make a commitment, with no hidden charges.
Personally tailored advice – Our advisors will work closely with you to make impartial recommendations based on your individual financial goals.
Straightforward, plain-English advice – Your advisors will cut through the financial jargon and answer any questions you may have in order to provide clear, common-sense recommendations that make sense to you.
In addition to connecting you to a carefully selected financial advisor in your area, Local Financial Advice offers a dedicated support service to assist users in connecting to advisors and resolve any issues that may occur.
100% Satisfaction guarantee – we work hard to ensure you get connected to an advisor with the right expertise to handle your financial concerns. However, if for any reason you’re not totally satisfied with the service you receive from your advisor, we’ll find you another one at no extra cost.
Follow-up service – A few days after you’ve submitted an enquiry, we’ll contact you to ensure you were successfully connected with your advisor. If you have any issues or concerns, we’ll work hard to resolve them.
Consumer rated service – We encourage our users to provide feedback on their experience. This helps us to identify issues and maintain our high standards of service.